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Política de reembolso

Política de reembolso

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Undergarments/intimate apparel
  • Health and personal care items
  • Customized/personalized items

 Swimwear must be returned with hygienic liner intact.

There are certain situations where only partial refunds can be granted (if applicable):

  • Any returned item not in its original condition, is damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Conditions to apply for an exchange or refund:

  • All returns must first be approved by our customer care team, please email us at contact@miavose.com for assistance.
  • We will not accept unauthorized returns or any return request by social media or any other method than emails.

To complete your return, we require a receipt or proof of purchase approved by our customer care team. Package your returns well to ensure that your items will not be damaged in transit.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@miavose.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@miavose.com 

Shipping
To return a product, please email our Customer Support Team at contact@miavose.com for assistance.

Mia Vose will not be responsible for paying for the shipping costs of returned items. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

IMPORTANT: PLEASE MAKE SURE TO ENTER YOUR COMPLETE INFORMATION ADDRESS AT CHECKOUT. IN CASE OF DELIVERY ISSUE DUE TO INCOMPLETE ADDRESS INFORMATION, YOU WILL BE RESPONSIBLE FOR IT AND WE WILL NOT BE ABLE TO REFUND YOU, IF THE PACKAGE HAS BEEN SENT.